Microsoft Dynamics 365
Unify your business operations with intelligent applications that connect data, people, and processes across your organization.
A Unified Platform for Growth
Microsoft Dynamics 365 breaks down the traditional silos between CRM and ERP. It is a portfolio of intelligent business applications that delivers operational excellence and creates more engaging customer experiences.
Forentix helps you harness this power. We architect and implement tailored Dynamics 365 solutions that streamline your processes, provide actionable insights from your data, and create a scalable foundation for your business's future.
Our Dynamics 365 Services
We provide a complete lifecycle of services to ensure you get the most out of your Dynamics 365 investment.
Implementation & Configuration
We handle the end-to-end implementation, from initial setup and configuration to data migration and go-live.
Customization & Extension
Tailoring Dynamics 365 to fit your unique business processes with custom entities, workflows, and integrations.
Training & Support
Empowering your team with comprehensive training and providing ongoing support to ensure long-term success.
Key Modules We Specialize In
Our expertise covers the full spectrum of Dynamics 365 applications, allowing us to build a truly integrated solution for you.
Real-World Scenario
See how we unified sales and service for a growing e-commerce brand.
Challenge
A fast-growing online retailer was using separate systems for sales (CRM) and customer support (ticketing). This created a disconnected customer experience and made it difficult for teams to get a 360-degree view of customer interactions.
Forentix Solution
We implemented Dynamics 365 Sales and Dynamics 365 Customer Service. Our solution provided a unified customer record, automated case routing from sales inquiries to support tickets, and created dashboards for a complete view of the customer journey.
Outcome
The client achieved a 40% faster case resolution time. The sales team could see support issues before contacting a client, leading to more informed conversations and a 20% increase in cross-sell opportunities.
Why Forentix for Dynamics 365?
We focus on understanding and optimizing your business processes before applying technology.
We excel at connecting Dynamics 365 with other systems, from legacy platforms to modern SaaS tools.
We build solutions that are ready to be enhanced with AI features like Copilot to drive even greater efficiency.
Ready to connect your business?
Let's explore how Dynamics 365 can break down silos and power unified, intelligent operations for your organization.